“Why do we ask you what your appointment is regarding?”
You may have heard the recent media reports that some patients have been put off making a GP appointment because they did not want to disclose the reason for the consultation. We thought it would be helpful to explain why we ask our Patient Services Team to request this information.
It used to be the case that general practice was mainly staffed by GPs but primary care has considerably expanded over the last 20 years and now, like most practices, half of our clinical team are now other health care professionals rather than GPs. We have specialist nurses, pharmacists, paramedics, health care assistants and phlebotomists, as well as GPs.
We ask what type of appointment you need so that we can save you time- if you need a specialist appointment, such as a coil fitting or an implant, these are not carried out by all of our GPs, you need to see the correct clinician who can help you. We have specific appointments for asthma and diabetes reviews, appointments just for blood tests and vaccination appointments to name but a few. Many conditions can be dealt with over the telephone. You will know your symptoms or condition that you have and we want to match this to the most appropriate care we can give you.
All our staff are governed by strict confidentiality rules. Our Patient Services Team make approximately 2000 appointments every week, there is very little that they haven’t heard before and would be surprised by.
If you prefer not to be asked about your condition there is always the option of signing up for on-line access in order to book your appointment yourself.
Please don’t be offended when we ask for more information, our Patient Services Team do not pretend to be clinicians - it's just that the more information we can get from you the better equipped we are to ensure patients are seeing the right person.
The Team at BGP.
Choose well - there are now only three health numbers you need to know:
- 999 for life-threatening emergencies.
- NHS 111 for urgent / unplanned health conditions or when you are unsure of which service you need.
- Your GP surgery for routine health care 0118 966 9333.
Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you are ill; we want to make sure you stay healthy too. Our aim is to provide a high standard of healthcare by making appropriate and innovative use of limited NHS resources in partnership with other healthcare providers and in partnership with you.
The practice, which has a Christian foundation, was started in 1977 when Dr Derek Munday took over a single-handed practice in Wokingham Road, Earley. It expanded rapidly throughout the 1970s and 80s when Lower Earley was built, and we now serve about 26,500 people from our three surgeries in Earley, Lower Earley and Winnersh.
Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. Our team of about 130 people includes doctors, practice nurses, healthcare assistants, patient services, support staff, district nurses, midwives, dieticians, smoking cessation advisers, physiotherapists and counsellors. Other professionals regularly visit the practice. The practice is part of the Wokingham Clinical Commissioning Group. If you’re new to the area registration is easy please click here for more information.
Our patients can register to have online access to be able to book and cancel routine doctors' appointments, view their medical records (currently "Allergies" and "Prescription history") and order their repeat prescriptions. To register for Online Services, please speak to reception. 2 forms of identification are required: 1 photographic and 1 proof of residence (utilities and mobile phone bills not accepted). To use medication ordering facility you will need to nominate a pharmacy as the prescription will be sent from the surgery electronically via EPS (Electronic Prescription Service) to your chosen pharmacy.
Once you have been into surgery and registered for POS, why not save www.patient-services.co.uk in your browser favourites list.
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(Site updated 21/10/2016)